Frequently Asked Questions
Short answers to the questions we hear most. If we haven't covered yours, just ask.
Engagement & Pricing
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What engagement models do you use?
Q01 -
Four: Fixed Bid, Time & Materials, Retainer, and Capped T&M. We name the model in every proposal and recommend the shape that fits your scope, your risk tolerance, and your procurement process. See How We Engage →
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How do you handle pricing?
Q02 -
We name the model and the price before the proposal. Estimates are ranges with the assumptions behind them, not a single confident number. We say “price,” not “investment” — consulting that hides the number is hiding something. See our House Rules →
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How long does a typical engagement run?
Q03 -
Depends on shape. An AI Strategy & Assessment is typically 3–6 weeks, fixed bid. An AI integration build runs 4–8 weeks per integration. Commerce platform advisory runs as a fixed-bid engagement, usually as a precursor to a longer replatforming or composable migration program. See Services →
The Team
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Who will actually work on our engagement?
Q04 -
Senior practitioners — every one of us has 25–30 years across enterprise architecture, commerce platforms, and production systems. No bench of juniors, no handoff after the sales cycle. Meet the team →
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What kinds of clients do you work with?
Q05 -
Two kinds of leaders: commerce architects at enterprise retailers modernizing their platforms, and VPs of IT and Operations at mid-sized product companies making AI actually useful day-to-day. We’ve built on major commerce stacks for AT&T, Burberry, Michael Kors, and RH, among others.
How We're Different
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How is BMC different from a larger agency or a platform-specific consultancy?
Q06 -
Pattern recognition. We’ve been through every hype cycle — SOA, cloud, microservices, headless — and we build the things we advise on, not just deck them. No platform partnerships to protect, so our recommendations are driven by what fits your business.
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Do you work with specific commerce platforms?
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We’ve built on every major enterprise commerce stack — Oracle ATG, Salesforce Commerce Cloud, Shopify Plus, and composable / MACH architectures. Vendor-neutral. The right platform is the one that fits your business, not the one we have a reseller agreement with.
Getting to Work
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Do you just advise, or do you build?
Q08 -
We build. AI Integration & Architecture work ships production MCP servers, system connectors, OAuth flows, and Entra ID app registrations — deployed to your tenant. Operational Automation ships AI-in-the-loop workflows with guardrails and audit logging. Strategy without execution is just a PowerPoint.
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Will your team transfer knowledge to ours?
Q09 -
Yes. Enablement is a first-class offering: pair programming, architecture reviews, practical documentation, and the review processes that catch AI-generated mistakes before they hit production. We succeed when your team can own and evolve what we built. See Team Enablement →
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How do we start?
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Send us a note through the contact form. No sales pitch, no pressure — just a conversation about what you’re facing and whether we can help.