Service and
processes

Our Vision: Improving the current standard for success, adapting and improvising solutions to fit custom needs, enhancing and streamlining production and sharing a common vision for future success.
The key ingredient to a successful engagement is understanding the client’s business, inside and out, listening to what has gone well, what hasn’t, and awareness of the client’s goals. Our success isn’t measured in number of clients, or dollars billed, it’s measured in our clients’ success and growth.
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  • What We Do

    While the size and scope of every project is different, they’re all built on the same foundation of understanding. It’s our job to identify your unique pain points and your goals, and then build a roadmap on how to get there. Whether you’re looking to get a mobile app built or if you’re overhauling your entire enterprise, we make it our mission to unlock your business’ full potential. Our expertly crafted process is broken down into five phases.

  • Study

    You better believe we do our homework. Our process begins with a deep dive into a client’s business, identifying problem areas and creating measurable goals. But maybe more than anything, we’re opening a line of communication in order to reach those goals through true collaboration. This phase helps us determine the scope of the project.

  • Planning

    Once the problem is identified, we create our road map on how to reach our goals. In creating the plan of action, we start by prioritizing high level tasks, and then we build our schedule and set milestones. Once the planning is complete we’re left with a full list of deliverables and when they’re going to be delivered, as well as costs.

  • Execution

    This phase contains the lion’s share of the project’s tactical work; it may be broken into multiple smaller phases, and those phases may be agile and iterative, but at the end of this phase, the tasks should all be completed based on pre-set specifications.

  • Looking

    Once the tactical legwork is completed, the work of refining begins. In this phase we examine the metrics to determine the strategic impact of the project against our initial goals. Through our analysis we determine KPIs and make necessary adjustments to maximize the project’s success.

  • Learning

    The final phase of the project is reflecting on everything we accomplished. Through a detailed post-mortem we identify lessons learned—what worked and what didn’t—and we distill it down into written documentation. This resulting work can be runbooks and guides, training sessions, or any other robust transfer of knowledge.